Consumers



What to do if you are not satisfied with a technicians work

How to complain to OFTEC


OFTEC aims to provide a reliable and consistent service at all times.

If you are unhappy with work done by an OFTEC registered technician, we want to hear about it.

But before you contact us, please consider whether we can help you.

Take a look at our complaints leaflet for more information.

Get in Touch


Tel: 0845 6585 080
Fax: 0845 65 85 181
Email: enquiries@oftec.org

Address:  OFTEC
               Foxwood House
               Dobbs Lane
               Kesgrave
               Ipswich
               IP5 2QQ

OFTEC will help if:

  • Work does not comply with building regulations
  • The work appears unsafe
  • You have other concerns that make you question the technician’s technical competence

OFTEC cannot help if:

  • The technician or business is not registered with OFTEC
  • You have a financial or contractual disagreement with the technician or company

To make a complaint

  1. Phone us on 0845 6585 080 . You will speak to a person who will listen and advise you. Many issues can be resolved with a simple phone call.
  2. If your issue cannot be resolved over the phone, you will be asked to raise an official complaint. The phone advisor will explain the next steps and what is involved in the process .